{"id":2527,"date":"2025-05-18T11:08:42","date_gmt":"2025-05-18T11:08:42","guid":{"rendered":"https:\/\/feyn.berlin\/feyn-schokoladen-general-terms-and-conditions\/"},"modified":"2026-05-14T14:03:46","modified_gmt":"2026-05-14T14:03:46","slug":"feyn-schokoladen-general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/feyn.berlin\/en\/feyn-schokoladen-general-terms-and-conditions\/","title":{"rendered":"feyn Schokoladen &#8211; General Terms and Conditions"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\"><div class=\"et_pb_row_0 et_pb_row et_block_row\"><div class=\"et_pb_column_0 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_divider_0 et_pb_divider et_pb_space et_pb_divider_position_top et_pb_module\"><div class=\"et_pb_divider_internal\"><\/div><\/div><\/div><\/div><div class=\"et_pb_row_1 et_pb_row et_block_row\"><div class=\"et_pb_column_1 et_pb_column et_pb_column_4_4 et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough\"><div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_block_module preset--module--divi-text--6a0446d06e671\"><div class=\"et_pb_text_inner\"><h1>General Terms and Conditions<\/h1>\n<p>&nbsp;<\/p>\n<p>for the online shop of<\/p>\n<p>feyn Schokoladen GmbH<\/p>\n<p>Charit\u00e9stra\u00dfe 5<br \/>10117 Berlin<\/p>\n<p>Phone number: +49 (0)30 25762212<br \/>Email address: service (at) feyn (dot) berlin<\/p>\n<p>&nbsp;<\/p>\n<h2>1. Validity<\/h2>\n<p><span style=\"font-family: 'Rounds Neue Light'; font-weight: normal;\"><\/span><\/p>\n<p><span>These terms and conditions apply exclusively to all deliveries and services offered and processed via our online shop. Separate terms and conditions apply to other services (especially for business customers). <\/span><\/p>\n<p><a class=\"index-link\" href=\"https:\/\/feyn.berlin\/datenschutz\/#m42\"><\/a><\/p>\n<h2>2. Conclusion of Contract, Minimum Order Value<\/h2>\n<p><span style=\"font-family: 'Rounds Neue Light';\"><\/span><\/p>\n<p>The offers presented in our online shop are non-binding and do not constitute a binding offer to conclude a purchase contract. There is no minimum order value for online orders. By placing your order, you submit a legally binding purchase offer.  <\/p>\n<p>We will confirm receipt of your order by email. This confirmation does not yet constitute a binding acceptance of the order. <\/p>\n<p>A purchase contract is only concluded when we accept your order by sending an order confirmation or by delivering the goods. If some of the ordered goods are not available, we may accept the order only with regard to the available goods and inform you accordingly. <\/p>\n<p>All agreements related to the purchase contract result from these General Terms and Conditions and our written order confirmation. We do not accept deviating customer terms, even if we do not explicitly object to their inclusion. <\/p>\n<p>With the order confirmation, we will send you your order details and our General Terms and Conditions by email. You can easily print, download, or save these. <\/p>\n<p><span style=\"font-family: 'Rounds Neue Light';\"><\/span><\/p>\n<p><span style=\"font-family: 'Rounds Neue Light';\"><\/span><\/p>\n<h2>3. Prices, Shipping Costs<\/h2>\n<h2><\/h2>\n<p>All prices stated on the website are in Euros and include the applicable VAT.<\/p>\n<p>For orders up to a value of 49.00 Euro (incl. VAT) within Germany, a flat shipping fee of 5.90 Euro will be charged. Orders with a higher value are shipped free of charge within Germany. <\/p>\n<p>For orders up to a value of 69.00 Euro (incl. VAT) to other EU countries, we charge a flat shipping fee of 9.90 Euro. Orders to other EU countries with a higher value are shipped free of charge. <\/p>\n<ul><\/ul>\n<h3><\/h3>\n<h2 id=\"m13\">4. Payment, Delivery<\/h2>\n<p>We offer Apple Pay, credit card, and PayPal as payment methods. We reserve the right not to offer certain payment methods and to refer to others. <\/p>\n<p>The goods will be delivered to the delivery address you provided. To the extent reasonable for you, we are entitled to make partial deliveries. This will not incur any additional shipping costs for you.  <\/p>\n<ul><\/ul>\n<h2>5. Right of Withdrawal<\/h2>\n<p>Consumers have a two-week right of withdrawal if they have ordered our products via our online shop.<\/p>\n<h3>Right of Withdrawal<\/h3>\n<p>You have the right to withdraw from this contract within fourteen days without giving any reason.<\/p>\n<p>The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods of the order.<\/p>\n<p>To exercise your right of withdrawal, you must inform us (feyn Schokoladen GmbH, Charit\u00e9stra\u00dfe 5, 10117 Berlin, service (at) feyn (dot) berlin, phone number: +49 (0)30 25762212) by means of a clear statement (e.g., a letter sent by post or email) of your decision to withdraw from this contract. You can use the sample withdrawal form linked here, but it is not mandatory.<\/p>\n<p>To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.<\/p>\n<p>A right of withdrawal does not exist in the cases mentioned in \u00a7 312 g BGB and therefore, among other things, not if you open or remove the seal (originality seal) of the goods.<\/p>\n<h3>Consequences of Withdrawal<\/h3>\n<p>If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no case will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.  <\/p>\n<p>You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.   <\/p>\n<p><span style=\"font-family: 'Rounds Neue Light'; font-weight: normal;\"><\/span><\/p>\n<h2 id=\"m25\">6. Warranty<\/h2>\n<p>In case of defects in the delivered goods, you are entitled to the statutory warranty rights.<\/p>\n<p>However, for any claims for damages against us, the special provisions of Section 7 apply.<\/p>\n<h2 id=\"m24\">7. Liability<\/h2>\n<p>Our liability for damages, regardless of the legal reason (especially in case of delay, defects, or other breaches of duty), is limited to the contract-typical, foreseeable damage.<\/p>\n<p>The foregoing limitation of liability does not apply to our liability for intentional conduct or gross negligence, for guaranteed quality features, for injury to life, body or health, or under the Product Liability Act.<\/p>\n<h2 id=\"m134\">8. Copyrights<\/h2>\n<p><span>The images, films, and texts on our homepage and in our online shop are protected by copyright. Any use requires our express consent. <\/span><\/p>\n<h2 id=\"m317\">9. Privacy Policy<\/h2>\n<p><span>Our separate <\/span><a href=\"https:\/\/feyn.berlin\/datenschutz\/\">Privacy Policy<\/a><span> applies.<\/span><\/p>\n<h2>10. Choice of Law<\/h2>\n<p><span>All legal relationships between you and us are governed exclusively by German law, excluding the UN Convention on Contracts for the International Sale of Goods. The applicability of mandatory norms of the state in which you have your habitual residence at the time of concluding the contract remains unaffected by this choice of law, as does the applicability of mandatory international private law provisions. <\/span><\/p>\n<h2>11. Alternative Dispute Resolution according to Art. 14 para. 1 ODR-VO and \u00a736 VDBG <\/h2>\n<p>The European Commission provides a platform for online dispute resolution (ODR), which you can find at<span> <\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_blank\" rel=\"noopener\">https:\/\/ec.europa.eu\/consumers\/odr\/<\/a><span> <\/span>. Consumers have the option to use this platform for resolving their disputes. We are generally willing to participate in out-of-court arbitration proceedings.  <\/p>\n<p>Competent arbitration bodies are:<\/p>\n<p>Au\u00dfergerichtliche Streitbeilegungsstelle f\u00fcr Verbraucher und Unternehmer e.V., Gohliser Str. 6, 04105 Leipzig, Tel: +49 341 56116370, Fax: +49 341 56116371,<span> <\/span><a href=\"https:\/\/www.streitbeilegungsstelle.org\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.streitbeilegungsstelle.org<\/a>,<span> <\/span><a href=\"mailto:kontakt@streitbeilegungsstelle.org\">kontakt@streitbeilegungsstelle.org<\/a><\/p>\n<p>Universalschlichtungsstelle des Bundes \u2013 Zentrum f\u00fcr Schlichtung e.V., Stra\u00dfburger Str. 8, 77694 Kehl, Tel: +49 7851 7957940, Fax: +49 7851 7957941,<span> <\/span><a href=\"https:\/\/www.universalschlichtungsstelle.de\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.universalschlichtungsstelle.de<\/a>,<span> <\/span><a href=\"mailto:mail@universalschlichtungsstelle.de\">mail@universalschlichtungsstelle.de<\/a><\/p>\n<ul class=\"m-elements\"><\/ul>\n<h2 id=\"m326\">12. Final Provisions<\/h2>\n<p><span>Should individual provisions of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected.<\/span><\/p>\n<p><span style=\"font-size: 17px;\"><\/span><\/p>\n<p><!-- \/divi:freeform --><\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2527","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/pages\/2527","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/comments?post=2527"}],"version-history":[{"count":2,"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/pages\/2527\/revisions"}],"predecessor-version":[{"id":2529,"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/pages\/2527\/revisions\/2529"}],"wp:attachment":[{"href":"https:\/\/feyn.berlin\/en\/wp-json\/wp\/v2\/media?parent=2527"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}